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ORDERING INFO
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| Q. |
Do you require a minimum order?
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| A. |
We require a minimum order of $250.00 for just the
very first time (you can mix any style, color or size from our Pleaser or
Demonia shoes, handbags or accessories lines)
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| Q. |
How long does it take for you to ship my order? |
| A. |
We ship your order usually within three business days. Depending on
the level of urgency, you can select a shipping option such as Next Day Early
AM, Next Day Air, Second Day Air, Three Day Air, or regular Ground. To have a
guesstimate of when you will receive your order, click here to see a USA MAP
with days of delivery from California. |
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| Q. |
What if the shoes don’t fit, can I return them? |
| A. |
Yes, as far as they
are unworn, in original shoebox and within three months of the invoice date.
However, all returns are subject to a 15% restocking charge. |
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| Q. |
Can you deliver to a PO Box? |
| A. |
No, we ship via UPS and FedEx only and, unfortunately,
neither carriers deliver to a PO Box. |
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For other order-related questions, please click ordering information
here.
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TECHNICAL QUESTIONS
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| Q. |
What is the difference between Patent, PU, Stretch and Leather material?
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| A. |
Patent, either patent leather or patent pu, the latter being a man made material,
has a very shiny, almost mirror like appearance. Pu, short
for polyurethane,
is a semi-shiny to non-shiny man made material designed to be less expensive
than leather. Stretch,
either patent or pu, is a thin, stretchable material, which allows it to fit to
the contours of the feet or legs. Leather, usually having a supple and comfortable
feel and with a texture pattern, is the highest quality material of all used in
shoemaking.
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| Q. |
How do you convert a man’s shoes size to a lady’s shoes size? |
| A. |
Shoes fit differently. Our best rule of thumb is a two-size
increase. A man’s 9 converts to a woman’s 11. Please check our
conversion chart for more information. |
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| Q. |
How can I remove glue marks on the shoes? |
| A. |
Use lighter fluid. Ordinary lighter fluid applied to a white rag will
remover the glue. You can also use glue thinner which can be purchased
from any shoe repair shop. |
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| Q. |
How can I clean a shoe in patent material that has been on display and
collected dust?
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| A. |
Use Patent Glow, which is one of the accessory items we sell. Do
NOT use water or alcohol as they may rid the material of its shininess. |
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| Q. |
How can I change batteries on a light-up shoes? |
| A. |
Peel up the silver sock lining material where the ball of the foot
touches, carefully remove the lighting mechanism, replace the old battery with
the new one, place it back, and, using hair dryer, blow hot air at the back of
the sock lining material where the glue was for a few seconds, then firmly press
it back. |
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